Politique de confidentialité

This Privacy Policy explains how CHELLAVIVA collects, uses, stores, and shares personal information when you visit chellaviva.com, place an order, contact us, create an account, or otherwise use our services.

CHELLAVIVA operates from Quebec, Canada, and currently serves customers in the United States, Canada, the United Kingdom, Australia, New Zealand, and Denmark.

Information We Collect

Depending on how you interact with our store, we may collect:

• Your name, email address, telephone number, billing address, and shipping address.
• Order information, including products purchased, order value, payment status, shipping details, returns, and refunds.
• Customer-account information.
• Communications sent to customer support.
• Device and website-usage information, including IP address, browser type, device identifiers, pages viewed, cookies, pixels, and similar technologies.
• Marketing preferences and information about interactions with our emails or advertisements.

Payment information is processed by Shopify and the applicable payment provider. CHELLAVIVA does not receive or store your complete payment-card number.

How We Use Information

We may use personal information to:

• Process payments and fulfill orders.
• Arrange shipping, tracking, returns, replacements, and refunds.
• Provide customer support and order notifications.
• Detect fraud, security incidents, abuse, and unauthorized transactions.
• Operate, analyze, maintain, and improve the store.
• Personalize content and measure advertising performance.
• Send marketing communications when permitted by law and according to your preferences.
• Comply with tax, accounting, customs, legal, and regulatory obligations.

How We Share Information

We may share necessary information with:

• Shopify, which hosts and powers the online store.
• Payment processors and fraud-prevention providers.
• Product suppliers, fulfillment partners, shipping carriers, customs providers, and tracking services.
• Analytics, advertising, email, and marketing providers.
• Professional advisers, regulators, courts, or authorities when legally required.

Advertising and Cookies

CHELLAVIVA and its service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, measure advertising, and display relevant advertising.

Certain advertising activities may be legally considered sharing, sale, or targeted advertising in some jurisdictions.

Where applicable, customers can manage eligible preferences through the cookie banner or the “Your Privacy Choices” link.

International Data Transfers

CHELLAVIVA is based in Canada and works with service providers located in different countries. Personal information may therefore be processed outside the customer’s country of residence.

Where required, we use appropriate contractual or legal measures for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to process orders, provide support, meet tax and legal requirements, prevent fraud, resolve disputes, and maintain legitimate business records.

Your Privacy Rights

Depending on your country or region, you may have rights that include:

• Accessing personal information held about you.
• Correcting inaccurate information.
• Requesting deletion of eligible information.
• Receiving a portable copy of eligible information.
• Withdrawing consent.
• Objecting to or restricting certain processing.
• Opting out of eligible targeted advertising or data sharing.
• Filing a complaint with an applicable privacy regulator.

To submit a request, email support@chellaviva.com. We may request information necessary to verify your identity.

European Economic Area and United Kingdom

For customers in Denmark or the United Kingdom, we process personal information when necessary to perform a contract, comply with legal obligations, pursue legitimate interests, or when you provide consent.

Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.

Canadian Customers

Canadian customers may request access to or correction of their personal information and may withdraw eligible consent, subject to applicable legal exceptions.

Australian and New Zealand Customers

Customers in Australia and New Zealand may contact us regarding access to, correction of, or concerns about their personal information, subject to applicable law.

United States Customers

Residents of certain US states may have additional rights concerning access, deletion, correction, data sharing, sale, or targeted advertising.

Children’s Privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative and technical safeguards and rely on established commerce and payment providers. No method of online transmission or storage can be guaranteed to be completely secure.

Policy Changes

We may update this Privacy Policy when our services, business practices, technologies, or legal obligations change. The current version will be posted on this page.

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