Frequently Asked Questions

What is CHELLAVIVA?

CHELLAVIVA is an independent Canadian online beauty retailer that curates focused beauty and personal-care routines.

Are the Beauty of Joseon products made by CHELLAVIVA?

No. Beauty of Joseon remains the product brand. CHELLAVIVA independently retails and curates the products into convenient sets. We do not claim an official partnership or manufacturer endorsement.

Which Korean Glow Rituals are currently offered?

The current offer includes the 4-Step Ritual at $84.99 USD, the 5-Step Ritual at $109 USD, and the 7-Step Ritual at $129 USD. Visit the Korean Glow Ritual page to compare all three.

Are the products full size?

Yes. The current 4-Step, 5-Step and 7-Step Rituals contain full-size products. Each bundle page identifies every included product.

Which routine should I choose?

The 4-Step is a focused cleanse, tone, serum and moisturizer routine. The 5-Step adds a complete double cleanse and ginseng essence step. The 7-Step is the most complete option, adding eye care and daytime sun protection.

How should I introduce new skincare products?

Follow the directions and cautions on each original product label. Introduce products gradually and stop use if irritation occurs. For a medical skin condition or specific concern, consult a qualified healthcare professional.

Where do you ship?

The store is configured for the United States, United Kingdom, Australia, New Zealand, Denmark and Canada. Availability for a specific address is confirmed at checkout.

Is shipping free?

Free shipping is currently configured for supported destinations. The shipping method and any delivery estimate shown at checkout are the final confirmation for your address.