Shipping policy

SHIPPING POLICY

Shipping Destinations

CHELLAVIVA currently intends to accept eligible orders shipping to:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• Denmark

Actual availability is determined by the shipping address, product, market, and delivery options displayed at checkout.

Order Processing

Orders are generally prepared within 1–3 business days.

Processing time is separate from carrier transit time. Weekends, Canadian public holidays, product launches, security checks, and periods of high demand may increase processing time.

Delivery Estimates

For eligible Korean beauty ritual orders, estimated express carrier transit is generally 3–5 business days after processing where express service is available.

This is an estimate and not a guaranteed delivery date.

Remote destinations, customs processing, weather, carrier disruptions, security reviews, address problems, and peak periods can cause delays.

Fulfillment Locations

Some products may ship directly from a fulfillment partner in Korea or another international fulfillment location.

Products included in the same order may occasionally be delivered in separate parcels.

Shipping Costs

Free shipping is included only when the product page or checkout clearly states that the order qualifies for free shipping.

Any applicable shipping charge will be displayed at checkout before the order is completed.

Currencies

Available prices and currencies may vary by market. The final currency, product price, taxes, shipping charges, and total payable amount are displayed at checkout.

Tracking

When tracking is available, a shipping-confirmation email will be sent after the carrier accepts the parcel.

Tracking information can take up to 48 hours to display movement.

Customs, VAT, GST, Duties, and Import Charges

Orders shipped internationally may be subject to customs processing, VAT, GST, duties, brokerage charges, or other import fees.

When taxes or duties are collected at checkout, they will be included in the displayed order total.

When they are not collected at checkout, the customer may be required to pay them directly to the carrier or local authority before delivery.

CHELLAVIVA does not control customs assessments or processing times.

Customers should review the checkout total and any applicable local import rules before purchasing.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Contact support@chellaviva.com immediately if an address correction is required. We cannot guarantee that an address can be changed after fulfillment begins.

Delivery Problems

If tracking shows a parcel as delivered but it cannot be located:

• Check the delivery location and surrounding area.
• Ask household members, neighbors, reception staff, or building management.
• Allow one additional business day because some carriers scan parcels before final delivery.
• Contact the carrier using the tracking number.

If the parcel remains missing, contact support@chellaviva.com with the order number.

CHELLAVIVA will assist with reasonable tracking and carrier inquiries. Available remedies remain subject to applicable consumer law.

Delays

CHELLAVIVA is not responsible for delays caused by carriers, customs authorities, weather, incorrect addresses, security inspections, or circumstances outside our reasonable control.

This provision does not limit mandatory consumer rights if an order is not delivered within a legally required or agreed period.

Contact

CHELLAVIVA
Email: support@chellaviva.com
Website: https://chellaviva.com

Last updated: September 23, 2026.