Returns & Refunds

We want customers to feel confident ordering from CHELLAVIVA. Please contact us before sending any return.

Return Window

You may request an eligible return within 30 days of delivery.

Return Eligibility

For hygiene and safety reasons, beauty and personal-care products must be unused, unopened, and in their original sealed packaging to qualify for a change-of-mind return. Items that have been opened or used cannot normally be returned unless they arrived damaged, defective, or incorrect.

How to Request a Return

Use our Contact page and include your order number, the item concerned, and the reason for the request. Do not send a parcel before receiving return instructions and the correct return destination.

Damaged, Defective, or Incorrect Items

Contact us as soon as possible after delivery and include clear photos of the product, packaging, and shipping label. We will review the issue and provide an appropriate resolution.

Return Shipping

For approved change-of-mind returns, return shipping costs are normally the customer’s responsibility. If we confirm that an item was damaged, defective, or sent incorrectly, we will provide the appropriate solution and instructions.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or payment provider may require additional time to post the refund. Original shipping charges are not refundable unless required by law or the return resulted from our error.

This page does not limit any mandatory consumer rights that apply to your purchase.